Shipping policy
Last updated: June 2026
Order Processing
Every Shared Terrain item is made to order. Once you place your order, we begin production specifically for you.
Please allow 2–5 business days for your order to be printed and prepared for shipment. During periods of high demand or holidays, production may take a little longer.
Shipping Times
After your order has been produced, estimated shipping times are:
- Economy: 5-10 business days
- Standard: 3–7 business days
Please note that these are estimates and may vary due to weather, carrier delays, customs processing, or other circumstances outside of our control.
Shipping Costs
Shipping rates are calculated at checkout based on your destination, the items in your order, and the shipping method selected.
From time to time, Shared Terrain may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to update after the shipping label has been created.
Multiple Shipments
Because our products may be produced at different facilities, your order may arrive in multiple packages. If this happens, you will receive tracking information for each shipment.
Incorrect Addresses
Please double-check your shipping address before placing your order. Shared Terrain is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error, contact us as soon as possible. If your order has not yet entered production, we'll do our best to update the shipping information.
Lost or Delayed Packages
If your tracking information indicates your package has been delivered but you have not received it, please first check with household members, neighbors, or your local carrier.
If your package appears to be lost in transit, contact us at support@sharedterrain.com, and we'll work with the shipping carrier to help resolve the issue.
Questions
If you have any questions about your shipment or need assistance with your order, please contact us. We're always happy to help and will do our best to make things right.